Support works through tickets. We keep the full conversation history in one place, so your issue is easier to track and resolve. We usually reply during business hours: 05:00-21:00 GMT.
- If you already have a ticket, use View existing ticket instead of creating a duplicate.
- Validity claims are accepted within 24 hours after purchase.
- For general questions, check the Knowledgebase first.
- Screenshots can speed up resolution of your issue and increase the chance of a positive resolution.
To help us resolve your request faster:
- Do not create multiple tickets for the same issue.
- If your question is about an order or payment, include the order number or transaction hash / payment ID.
- Validity claims are reviewed only within 24 hours after purchase.
