First of all, don't panic. We have been selling accounts for about many years and haven't got any unsolved problems yet. You will either get working accounts or your money back. There is no another solution.

In order to assist you in the most efficient way we need as many information about your purchase as you can provide. This includes the date of purchase, the type of accounts, and the detailed description of the problem you're having. If you have tried to use accounts, describe the way you used them. Did you use proxies or not?  This is very important for us as it helps to identify the problem and propose a solution.

You need to create a new ticket with the following information:

• Reason - why it was not possible to get accounts
• Link to the order (it is always on the purchase page. Please keep it always)
• Transaction hash, that confirms your payment
• Payment time and date
• Name of accounts
• Invoice number (if you have it)
• Order number (if you have it)

This information will help us quickly find the problem and solve it.